Prosilience #33: Ready for the Storm
A case study of resilient leadership during Hurricane Helene
When hurricane Helene devastated Western North Carolina in late September 2024, one of the hardest-hit places was the town of Swannanoa. I know this place well—for the past 15+ years I have spent a week each summer on the campus of Warren Wilson College (WWC) attending a music workshop—and I was hungry for information on how they had fared. Over the days and weeks that followed, I discovered a new role model for resilient leadership: WWC’s President, Damián J. Fernández as I followed his messages and actions on the college’s web site.
Here are some excerpts from these communications over the course of the storm and recovery. You can find the full thread here. I invite you to read through these posts, envision the unfolding events, and identify themes that capture the heart of resilient leadership. I’ll share my own summary at the end.
Thursday, September 26, 2024
4:01 p.m.
Dear Campus Community, In the coming hours we will start to feel the brunt of Hurricane Helene. This we know: the storm will disrupt normal College operations and will create hazardous conditions. We know as well that behind the scenes administrators, faculty, staff and students have been working to mitigate the disruption Helene has and will continue to bring us. Stay safe, Damián J. Fernández, President
6:18 p.m.
Dear Campus Community, Helene will be in full force later tonight and into Friday morning. We expect significant impacts. To be as ready and safe as possible, note the following: * We will establish a physical, informational post for students on campus at [location]. College personnel will be available in person as well. * Classes tomorrow will continue online. Power and internet outages could interrupt course delivery. We will do our best to update you in the morning. Thank you, R.W., Chief of Public Safety & Risk Management
Friday, September 27, 2024
7:30 a.m.
Dear Campus Community, Winds and rain are heavy at this time. The situation is unfolding, but we have done a preliminary assessment: About half of campus has lost power; there is some flooding by the Swannanoa River; and the north entrance to campus is blocked due to a downed power line. We expect winds and rain from Helene to impact us until mid-afternoon today, after which we will do a full campus inventory. Thank you, R.W., Chief of Public Safety & Risk Management
1:00 p.m.
Dear Faculty, Staff, Students and Families, When I walked through campus at 10:30 a.m. to make my way to the cafeteria I was struck by the number of trees and large limbs that had fallen due to the saturated soil and high winds. Many of our food service staff members were unable to make it to campus due to road closures from flooding and fallen trees, so I joined a small team that was helping to prepare meals for the students. I am proud of our students. They are working with us through this difficult time. They may not have loved what we were serving, but I heard only thanks—and no complaints! Stay safe, Damián J. Fernández, President
4:20 p.m.
Dear Faculty, Staff, Students, and Families, We are safe at Warren Wilson College, but we face multiple challenges. Helene has been a historic storm. Since mid-morning I have been able to walk most of the campus and have witnessed significant damage. No injuries have been reported at this time. The cafeteria is operational, serving food and drinking water. Yet, most of our operational systems are compromised. At this time, the roads are blocked, although the water from the Swannanoa River has started to recede. A power outage has impacted all of campus, we have no internet, and no running water. We expect that power restoration could take days. We understand that you want to reach your students and colleagues, but all channels of communication are unreliable. We will do our best to continue communicating as we triage on campus. It will be a long road – several days at least. I am proud of our students. They are handing out water bottles, asking to help with food service preparations, and ready to collaborate as we clean up the campus. We have the Warren Wilson College can-do spirit. It will see us through this situation. Thank you, Damián J. Fernández, President
6:40 p.m.
Dear WWC Families, We understand that you are concerned about your student. We are doing the best we can to keep you informed, but our ability to communicate is compromised. We hope that the situation improves in the next few days. Please know that students are safe, and that we have food and water on campus. Our students seem to be in good spirits and ready to help deal with the situation. Tomorrow the clean up starts. We have a lot of work to do. We will continue to update you. Thank you for your concern and support during this trying time. Onward! Damián J. Fernández, Ph.D. President
Saturday, September 28, 2024
9:30 a.m.
Good morning WWC Community, We want to thank everyone for their support and understanding as we deal with the impact of Hurricane Helene. President Fernández is on campus orchestrating the recovery plan along with the support of faculty, staff and students. Please be patient while we work to provide additional updates. Communication channels continue to be extremely limited. We are providing food and water to students and communicating with them through our RA network on campus. Despite serious challenges we remain strong and safe. We have heard the impact of Helene around us has been devastating. We will keep you updated by the end of today with our response plan. Thank you for your concern and support during this trying time. Thank you, Damián J. Fernández, President
2:45 p.m.
Dear WWC Community, We are updating you about the situation on campus. Our focus continues to be safety, wellbeing, and implementing our recovery plan. Breakfast, lunch, and dinner are being provided. Our students are fed and hydrated. Today at 9:30 we had a community meeting where we organized a number of clean-up crews. Progress is being made, and I appreciate the spirit of our WW students to get things done and solve problems. I am not surprised. I am inspired. During the day we have heard about the devastation surrounding our campus and beyond. This morning I was informed not to expect electric crews for at least 72 hours. We have not received an update from the water department. At this point, we are distributing water bottles, we are attempting to restart a well, and we are trying to secure water from other sources. We are being creative. Unless we find an additional source of water supply, campus operations will be untenable. The Provost and I are discussing a contingency plan for the academic program. We will update you as soon as possible about what form that will take. The priority continues to be the safety of our students, and we are addressing sanitation needs with limited resources. I have heard from some parents and students asking about leaving campus. Please give me some time to gather additional information before I advise you on this. I expect that by tomorrow morning we will have a better idea about how this could take place. We will try to give you an update later tonight. Communications remain challenging. Wishing you all the best, and thanking you for your grace during this time, Thank you, Damián J. Fernández, President
7:00 p.m.
Dear Warren Wilson Community, Today has been a day of planning and recovery at the College. In partnership with our students, we: * Established several temporary crews including Wellness and Sanitation. * Reopened the nurse’s office with limited hours. * Learned that our Spiritual Life Crew is planning a Chapel Service tomorrow at 11 a.m. The service will be Christian-centered, but all are welcome to join in whatever way they are comfortable. * Due to the ingenuity of our staff, we opened a well of non-potable water on campus, which will be boiled and used for dish washing and toilet flushing. We will have another community meeting at 9:30 a.m. tomorrow. Food and water will continue to be available. Despite progress, our challenges are serious and persist. With few and limited exceptions, there is no connectivity on campus, and we are working to secure additional provisions. Emergency management is asking folks to refrain from travel. We heed this advice and encourage everyone to stay on campus for now. Thank you for your continued support. Even from a distance, we feel the goodwill. Thank you, Damián J. Fernández, President
Sunday, September 29, 2024
9:00 a.m.
Dear Warren Wilson Community, I write this as our students are enjoying breakfast. At 9:30 a.m. we will convene another community gathering. The big announcement of the morning is that the Provost and I have decided that classes are cancelled for the next two weeks: September 30 to October 13. Classes will resume Monday, October 14. Homecoming scheduled for October 4-6 has been cancelled. We have moved up Fall Break to Monday, October 7, to Sunday, October 13. The original Fall Break is cancelled; please plan accordingly. Please be aware that some roads are impassable, conditions are risky, and emergency personnel have asked that only essential workers travel at this time. Furthermore, gas stations are closed around us, and travel times are delayed and unpredictable. We are encouraging students to heed the advice of emergency management professionals. We will provide another update this afternoon. Thank you, Damián J. Fernández, President
10:45 a.m. update—drinking water was delivered
1:00 p.m.
Dear Warren Wilson Community, Recovery continues. We continue to provide food and water to our students. Our kitchen staff and crew students have been tireless in responding to this challenge. Please join me in thanking them. Cell phone service has improved, but we have no campus wifi. We are planning to open additional campus facilities to support student engagement. If you and your student make the decision to leave campus, we understand, although that is not our recommendation at this time. Students leaving campus should [instructions provided...] I want to reiterate that despite the challenges, our campus is better off than most of the surrounding areas. Structural damages will be assessed, but buildings have held up with integrity. Thank you, Damián J. Fernández, President
7:00 p.m.
Dear Warren Wilson Community, Another day of progress and challenges. The safety, health and wellness of our students continues to be our priority. My colleagues and I are on campus engaging with students throughout the day. They impress us with their resilience and can-do spirit, and find a sense of purpose and community in helping with recovery. The supply chain for water and food seems reliable. We are grateful for that. Progress is also being made on cleanup. A tree company is on campus as I write this taking care of the largest trees that we lost. The latest information that we have received indicates that it may take at least a week or more to restore power and water. Our hearts go out to our faculty and staff who are experiencing the impacts of Hurricane Helene. We are doing what we can to support them and providing them with information about resources. Many faculty, staff and students have stepped up to help in recovery. A time will come when we will thank all of them. For now, know that there is a lot of goodness in the world and that we are recipients of it. Tomorrow we will meet again at 9:30 a.m. for a community update. Thank you, Damián J. Fernández, President
Monday, September 30, 2024
9:30 a.m.
Dear Warren Wilson Community, Yesterday was a day of contrasts. At 11 a.m. our Spiritual Life crew held a gathering that ended with the singing of Amazing Grace. It was a touching moment of communion. The evening ended on a different note, the result of a hoax that impacted the entire region. Around 8:45 p.m. or so regional emergency officials were provided with false information about dams breaching, which caused students to retreat to higher ground on the campus soccer field. We responded with urgency and confirmed with that those rumors were erroneous. Our team met with students and assured them it was safe to return to their dorms. As to be expected, our students were shaken. At times like these we need to be judicious about rumors and misinformation. The College will continue to try to provide accurate reports. We do our best to confirm the information we receive. Today is a new day. We have nothing new to report on water service. We have heard that progress is being made on the resumption of electrical power in the region. We have not been informed about when ours will be restored. We are considering ways that Warren Wilson can help others at this time. We have engaged a number of nonprofits to see how we can be of assistance. We will keep you posted. We are aware that many students have opted to spend the next two weeks with family and friends. We wish them well. Later today I will update you on any new developments. I thank all of you who have reached out to offer support and donations for the College. We appreciate it. Thank you, Damián J. Fernández, President
1:15 p.m.
Dear Warren Wilson Community, The sound of music has come back to Warren Wilson College. Not only are the birds chirping and a student is strumming her guitar, but the rumble of food and water delivery trucks is sweet music to our ears. An update from the Center for Working Lands: We are implementing a plan to move livestock off campus until we can accommodate them here. One hundred percent of our cows and sheep survived; we lost some hogs. Students in collaboration with our Farm Manager are taking care of essential infrastructure and land work. We experienced building damages, but we realize it could have been much worse. Dean and Director of the CWL Dave Ellum has been on campus since Thursday evening leading our efforts to prepare the campus for the storm. He is one of a constellation of shining stars. At this time the CWL is living its mission to demonstrate land resiliency. As we deal with the immediate, we are considering the future. We are determining next steps with FEMA to understand support programs. We are thankful for the leadership of the North Carolina Independent Colleges and Universities on this important front and others. We expect additional information early next week. Our plans to partner with community organizations are materializing. We are in collaboration with Conscious Alliance and Hearts with Hands to volunteer to distribute food and water close to campus. On a lighter note, tonight at 7:30 p.m. our Wellness Crew is holding a “community stretch and sound bath” gathering—leaders are everywhere. Indeed Warren Wilson’s education prepares students for life’s realities. Our students are world-ready. Uplifting to see. Thank you, Damián J. Fernández, President
7:00 p.m.
Good evening, Every day we see our progress on a number of fronts. The hard work of our students, faculty and staff have brought us this far. We are stable in a rather unstable situation. About 250 students remain on campus. Many have opted to join family and friends elsewhere. We wish them well. I want to share a glimpse of what I have experienced in the past days about Warren Wilson’s education in action for the common good: * P, a sophomore, ran the kitchen in the hours just after the storm passed when food service professionals could not make it to campus. He led a small team that fed more than 700 students that night. * As the waters rose, S, a leader on our farm crew, saved our livestock by moving them to high ground. These are not the exceptions among our Warren Wilson students—they are the rule. We empower students to serve, lead, and act. That same commitment and love for Warren Wilson has been echoed throughout our community. We have been touched by the many who have reached out asking how they can help. [Information about a fund to make contributions...] We are considering additional options for engagement as we continue to rebuild. We will find the right moment to mobilize volunteers to take greatest advantage of their time, talent and love for Warren Wilson. Thank you, Damián J. Fernández, President
Tuesday, October 1, 2024
11:00 a.m.
Dear Warren Wilson Community, Good news! Three of our pigs found their way back to us. They know a good thing. We have heard from public officials that self-evacuation is an option now. Limited shuttle service to Asheville Airport will be provided today and tomorrow. Students who have no other relocation alternatives are welcome to remain on campus. We will provide shelter, food and drinking water. Essential employees—including essential student workers with specialized skills—can remain on campus to maintain critical infrastructure, care for livestock, and support basic services. Counseling services and Telehealth are available for students. [Contact information provided.] All athletic events and practices have been postponed until further notice. Fall Fest, which is part of Homecoming, has been canceled. We look forward to coming together as a community later to celebrate our renewal. I know that many have reached out to me via email, and despite my compulsion to answer to all emails in record time, I am mending my ways. I will respond as soon as I am able. Thank you, Damián J. Fernández, President
7:30 p.m.
Dear Warren Wilson Community, Heart-wrenching stories continue to reach us. If you have access to the news, you have sensed the suffering and the loss. At the College we are attempting to contact our faculty and staff to ensure they are safe. In true Warren Wilson spirit, regardless of the impacts to them, our colleagues and students are volunteering in the community; many others are looking for ways to serve. Our self-reliance during these past four days is an additional way of contributing to recovery and rebuilding post-Helene. We wish we could do more for greater Asheville. We are conducting a thorough assessment of all damages for insurance and FEMA purposes. A number of trees remain on buildings. [Additional damage reports.] I have heard from many of you that the stories coming from Warren Wilson fill you with hope. I share that sentiment. For example, a student set up a gray water collection system at the college garden. Now that it is perfected, we will be implementing it across campus to fill our non-potable water needs. Friends near and far have asked: What are the greatest needs of the College at this time? [List of specific needs and ways to contribute.] We have been grateful for donations of food and water. We are now stocked. Please divert those donations to Hearts with Hands, which is only a mile from campus. They are serving other relief organizations and individuals in need. Some of us will volunteer there in the coming days. Please receive this effusive and collective thank you. Individual acknowledgements of your generosity may take time. Thank you, Damián J. Fernández, President
Wednesday, October 2, 2024
10:30 a.m.
Dear Warren Wilson Community, Good morning. Our leadership team continues to meet three times a day to address the evolving needs of the College during the recovery and renewal process. After five days working as one team I have formalized a working group structure to focus on the following key areas: * Academic Planning * Business Continuity * Facilities and Operations * Enrollment and Marketing * Student Community Engagement We will provide information on their work as appropriate in the coming days. [Specific updates on students on campus and operations.] Communications continue to be challenging due to inconsistent cell service and no wifi. Our updates will continue to be sent two times per day. We acknowledge the dedication of colleagues who have been on the front lines of managing this crisis. Individuals have stepped up. We could not have done it without this collective leadership. Thank you, Damián J. Fernández President
7:00 p.m.
Dear Warren Wilson Community, This afternoon we learned that water service is the most complicated issue to solve. It will take several weeks to do so. We continue to monitor and plan for contingencies. Thank you for those who are providing gifts. Donations are trickling in. Please remember that our list of greatest needs includes: [list of items] Our maintenance personnel have been coming to campus to help us with clean up and tending to our common areas and other buildings. We know that several of them have suffered personal losses. We will do all we can to support them. Buncombe County continues to enforce a 7:30 p.m. to 7:30 a.m. curfew. We are encouraging our students to respect this code. This afternoon, students, faculty and staff and I volunteered at Hearts With Hands, a nonprofit half a mile from campus serving more than 1,000 meals to individuals in the region. Thank you, Damián J. Fernández, President
Thursday, October 3, 2024
11:00 a.m.
Dear Warren Wilson Community, Some good news to brighten our day. One of our pigs was found in East Asheville. We are bringing her back home. Students have exemplified a Warren Wilson education as problem-solvers and difference-makers. Their contribution to our recovery has been extraordinary. Sixty-five students remain on campus. We are encouraging them to take a break now away from the College. Now that our students are safe, we are committed to delivering our academic program without any interruption to credit-earning or degree completion. A number of vendors are on campus today clearing trees, drying out buildings, servicing our generator, and assessing needed repairs. Step by step we are resuming business operations to ensure continuity of services. Of course, the main obstacle is disruption in internet service for faculty and staff. The sun is shining in the Swannanoa Valley today. Thank you, Damián J. Fernández, President
A WWC colleague posted: “Damian has been a rock through all this. Endless meetings and work. He comes in early, leaves late and never wavers. Never gives up. He's our president, but he's also our friend and comrade.”
6:00 p.m.
Dear Warren Wilson Community, Sometimes it pays to be small. Hurricane Helene could not destroy our crop of shiitake mushrooms, which were harvested by our students today. We will grill them tomorrow at our community fiesta barbecue. The coordinating team has been working all day to process recent information and develop a plan for the coming weeks. We will announce details about the fall academic calendar tomorrow. [Other updates provided.] Good evening to all, Damián J. Fernández, President
Friday, October 4, 2024
11:00 a.m.
Dear Warren Wilson Community, A week ago we woke up to the destruction from Hurricane Helene. We have worked hard to mitigate, recover, and, above all, keep our students safe. Student safety has been, and continues, to be our number one priority. Our shared experience has strengthened community bonds and our hope for the future. Throughout the process of recovery, we have done what WWC has always done: solve problems, rely on our can-do spirit, and help others in need to the extent possible. We will continue to do so in the months ahead. Today we start a new phase of our recovery. Based on information regarding the delay in electric and water service restoration–it will take weeks to get utilities re-established–we have made two important decisions: 1) to reduce the number of students on campus, and 2) to delay the resumption of classes to October 21. Campus Recovery Our students have been a critical part of our response to the crisis. We understand that some would prefer to continue to serve. But, for the next two weeks, campus will be closed as we continue to assess and address facilities issues, provide the staff a chance to resume a sustainable pace of work, implement business continuity measures, and plan for the College’s continued recovery. We have asked ten students who were identified by their crew supervisors to remain on campus to support operations and cleanup. All other students should depart campus no later than 7 p.m., Sunday, October 6. Resumption of the Academic Program We have several updates regarding programming and the resumption of classes: Our plan is to restart the fall academic semester on Monday, October 21. We do not yet know whether classes will be delivered online, in person or in a hybrid format. Student Engagement and the Provost’s Office are crafting online forums and other opportunities for students, faculty, and staff to stay connected as a community while we are apart. Some will be fun and lighthearted. Others will be geared toward helping us learn and understand how various disciplines think about the dimensions of this natural disaster. We know some students will be disappointed by the news that the campus will be closed next week. We want to bring students back as soon as possible, and we will. Today we will come together at a lunchtime barbecue to express our gratitude to all who have contributed to our recovery up to this point. I wish all of you could join us. Thank you for your support. We will continue to need it in the weeks ahead. Damián J. Fernández, President
October 4, 2024
7:00 p.m.
Dear Warren Wilson Community, Lunch provided the perfect moment of community after a week we will never forget. A student wrote on the white board under the menu of the day, “A barbecue at the end of the world.” Today our IT team extended connectivity. Internet service will sustain business continuity. We are activating accounts payable, payroll, and other functions on Monday. During the crisis leadership team meeting 30 minutes ago I heard reports from the academic, student engagement, operations, and marketing and enrollment working groups. Starting Monday you will receive only one update per day. We are taking a break this weekend, but not before I take the opportunity to thank so many of you: our students, our staff (Facilities, Public Safety, Residence Life and others behind the scenes), volunteers who have shown up and stepped up, and our food service partner. To those who have made a gift to the Recovery and Renewal Fund, a special note of gratitude. We would not have accomplished our No. 1 priority–the safety of all our students–without the dedicated team of professionals around me. I assure you that Helene impacted them as well, but they put our students first. I owe them a lot. I appreciate all the notes I have received from parents, alumni, and students expressing their gratitude for our work this past week. Wishing you all a peaceful weekend. Damián J. Fernández, President
Monday, October 7, 2024
5:00 p.m.
Dear Warren Wilson Community, Today we start by acknowledging the loss, suffering and hardship that many of our colleagues have lived through during the past week. Helene has impacted every member of this community; some have shared harrowing experiences. Many are displaced and in remote locations. These trying moments and their memories require time to process and heal. By now I hope our students have begun their restorative process. Although we had sad farewells and the challenges linger, we are grateful for the safety of all at Warren Wilson. The campus is in full mitigation mode. We expect power in the next couple of days. As you know by now, water service is a different story. We intend to resume classes on October 21. The modality—online or in person—is contingent on the restoration of water service, which is not under our control. We are inviting all our students to participate in a series of virtual community gatherings entitled, “Helene in Swannanoa: What does a hurricane ask of us?” Save the date for the first event planned for 7 p.m., Thursday, October 10, 2024. Details about this series will be shared this week. Wishing you well, Damián J. Fernández, President
Daily updates continued through the end of the week, focusing on the details of the virtual community gatherings, plans for resuming classes, and details of the status and recovery process for the WWC Farm, which plays a significant role in the life of the college and community. On Friday, October 11, President Fernandez announced that there would be updates on Monday and Thursday of the following week. These announced the restoration of water service and the timeline for returning to campus. This final entry was posted the day online classes began and communications began to flow through regular channels.
Monday, October 21, 2024
12:00 p.m.
Dear Warren Wilson Community, Greetings from the beautiful Swannanoa Valley. The sun is out; a chill hangs in the air. Our college cat, Ghost, greeted me early this morning with a tail like a question mark in the breeze as if asking where our students are. I assured Ghost that they will be back soon. In person classes resume on Monday, October 28th. Almost a month ago Hurricane Helene battered the campus and our neighbors, leaving behind destruction and determination, grief and grit. The process of recovery, although demanding, has been underway since then. Progress has been made. Part of recovery and healing is to resume our lives with the shared memory of how we came together as a community in a moment of unforeseen devastation. Now the time is here for us to find joy in returning to Warren Wilson to do what we have always done: learn, work, serve, and play—and figure things out. Many of our students did not want to leave; they are eager to join us. Others might be hesitant. Electric power and water service have been restored. Although we are under a boil water order, the College has secured drinking water and our food provider has confirmed a potable water source for meal preparation. Services in Black Mountain, sections of Swannanoa, and East Asheville—from grocery stores to gas stations—are operational. Internet connectivity in the region and around the College is improving. Our back-office functions are in place. The work of the College continues. All these milestones do not mean that we are in an ideal state but that we are ready to resume—in an imperfect world—our teaching and learning. We are not alone in our commitment to in-person education. Public and private schools in our area have reopened or are reopening this week. Online classes at the College, which started today, will not continue after this week. The Work Program is ready to restart. Resources have been and will continue to be available for those who need to process the Helene experience. Like Ghost, our faculty, staff and I look forward to welcoming our students back to campus. Damián J. Fernández, President
The college also captured and shared a number of resilience stories, focusing on ways that students took initiative, supported one another, and resourcefully solved problems. You can find them here.
Resilient leadership is about helping an organization or community flourish—sustain or regain high levels of effectiveness and well-being—during times of turbulence and challenge. I could see both of these elements in Dr. Fernández’s messages and actions. Here are several of the key themes I saw emerging over time. I am sure you will identify others as well.
President Fernández:
Communicated early and frequently
Identified a clear focus and priorities that guided decisions and actions
Highlighted positive news without diminishing the reality of the challenge
Anticipated questions and concerns and proactively addressed them
Recognized the various constituencies involved (students, parents, staff, faculty, community) and spoke to their various needs and concerns
Described the structures and processes that were being put in place to deliver results
Shifted the pace of communications when moving from immediate crisis to longer-term response
Acknowledged when decisions were likely to be disruptive and provided support and mitigation wherever possible
Took time for personal recovery and self-care
Gathered and shared additional in-depth stories of individuals who stood out as positive examples
Spotlighted the resources and partnerships involved in achieving the desired outcomes
Turned outward to support the larger community once the immediate local issues were resolved
I can see how he applied each of the seven resilience muscles—Positivity, Confidence, Priorities, Creativity, Connection, Structure, and Experimenting—and attended to each form of human energy: Physical, Mental, Emotional, and Spiritual. These core building blocks of resilience were used to build a strong foundation that helped this community weather the storm and become even better prepared for future challenges.
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Prosilience #24: Modeling Resilience
If we take seriously the idea that resilience is a verb, and that it’s a collaborative effort, and if we recognize the importance of the environment in shaping the challenges people encounter and the resources they have to address them, we need to take a look at the important role that leaders play in the resilience process.